Cruise Part 3

     My blog post "Cruise", detailing my husband and daughter's removal from a cruise ship due to her two seizures was forwarded on to the Royal Caribbean Cruise Lines Guest Relations manager. The response we received from him was delayed, but lengthy and very polite. I had asked for an apology to our daughter, $2,000.00 to cover my family's unexpected hotel bills, a matching donation to The Center for Epilepsy and Seizure Education in B.C., and an examination of their ship's doctor's approach to guests, particularly guests with epilepsy. What we received was a request to pass along their sincerest apology to our daughter, no compensation, no donation and an indication that perhaps their ship's doctor could have been more sensitive. They also included a Letter of Credit so that my husband and our daughter may take another cruise with them. Pardon me?
     The gist of the letter was that her safety was their main concern. As parents we might be insulted that they believe that our daughter's safety is not our main concern. The safety, health and well-being of both of our daughters is our first and most important priority. Of course it is!
     Anyway, I sent a letter back expressing my disappointment at their lack of understanding and the pointlessness of their "gift". Being a Purple Day ambassador, our daughter sent them some purple pencils that say "Stand Up for Epilepsy" on them. She wanted them to have these as a reminder that the treatment she received should never happen to anyone else. Somehow I don't think that they will get the point.